Ordering Information & Policies
Thank you for choosing Coco’s Kitchen! 💕 Each order is homemade with care. Please review the information below before placing your order or submitting an inquiry.
STANDARD MENU ORDER TURNAROUND & PICKUP
Non custom cake and party package order are available for Saturday and Sunday pickup, between 10:00 AM and 2:00 PM.
Orders must be placed by Thursday at 12:00 PM for pickup that upcoming weekend. Orders placed after the Thursday cutoff will be scheduled for the following weekend.
Customers will receive their confirmed pickup day and pickup details with their order confirmation. All orders are subject to availability, and Coco’s Kitchen may close ordering early once weekly capacity has been reached.
CUSTOM CAKES & PARTY PACKAGES
Custom cakes and Coco’s Party Packages require a minimum of 2 weeks’ notice and are subject to availability.
Submitting an inquiry does not reserve your date. After your inquiry is reviewed, you will receive confirmation of availability, final pricing and payment/deposit instructions. Your date is secured only after the required payment or deposit has been received.
PICKUP & DELIVERY
Coco’s Kitchen is based in Columbus, Ohio. Pickup details, including the pickup location and scheduled time, will be provided with your order confirmation.
Delivery may be available for select orders for an additional fee based on location and availability.
Customers are responsible for picking up their orders during their confirmed pickup window. A pickup is considered late if the customer arrives more than 20 minutes after the confirmed pickup time. Please contact Coco’s Kitchen as soon as possible if you anticipate being late.
Pickups more than 20 minutes late are subject to rescheduling and/or cancellation without refund, at the owner’s discretion. Coco’s Kitchen cannot guarantee availability outside of your confirmed pickup window.
CANCELLATIONS & REFUNDS
Because Coco’s Kitchen products are made specifically for each customer, cancellations and refunds are handled according to the status of your order.
Orders that have already been prepared or for which preparation has begun are non-refundable.
Deposits for custom cakes and party packages are non-refundable once your order and event date have been confirmed.
If Coco’s Kitchen is unable to fulfill a confirmed order, any payment made toward that order will be refunded.
ORDER CHANGES
Please contact Coco’s Kitchen as soon as possible if you need to request a change. Changes are not guaranteed after an order has been confirmed and may result in an additional charge.
ALLERGIES & FOOD SAFETY
Coco’s Kitchen products are prepared in a home kitchen where common allergens, including wheat, eggs, milk, soy, peanuts and tree nuts, may be present. Cross-contact cannot be guaranteed against.
If you have a food allergy or dietary concern, please contact Coco’s Kitchen before ordering.
QUESTIONS?
📞 614-329-0570
📧 misscocoskitchen@gmail.com
Instagram: @misscocoskitchen
🌐 misscocoskitchen.com